Solutions for the Technology Industry
Regardless of whether you're in the software, telecom, cable or Internet industries, you're more than familiar with the fast-paced environment a hi-tech company demands. The need for your company to remain on the cutting edge of its position in the marketplace is crucial, so keeping communications flowing in order to meet deadlines and moving new products to market quickly is key to your success. In a time-crunched, short-on-resources world, how can you communicate with vendors, partners, customers and internal teams quickly so you can move on to the next big project?
Stay connected and get your job done
We offer more services and features to help keep you connected to the people you need to get your job done. Our audio, web and video conferencing services make it easy for you meet with anyone, no matter where they are in the world. When you use our audio, web and video conferencing services, you can:
- Collaborate with global team members on new product designs
- Make corporate announcements and state-of-the-union addresses to a world-wide audience
- Conduct interactive trainings for customers, partners, sales teams and new hires
- Hold web seminars and live speaker events that can be archived
- Work with vendors and internal teams on press releases and media events
- Offer remote support for your customers
More Productive
When you need to give approval, make decisions and get updates, you can either send lengthy email chains or you can use audio and web conferencing. Our services let you to meet on a moment's notice with partners, vendors and internal teams so you can stay on deadline. Your entire company can use audio, web and video conferencing services to collaborate on projects, conduct product demos and gather feedback without leaving the office.
Reach a broader audience
When you launch a new product, you need to train employees, get it in front of media and analysts and show it to customers and prospects. With our audio, web and video conferencing services, you can hold online seminars with thousands of people and jump start your sales without spending a fortune on road shows and on-site events.
Offer better support
In a competitive business environment, one way to distinguish your company is by providing high-quality customer support. You need solutions that will enable your customer support representatives to carry out their responsibilities while saving time and money doing so. We offer tools specifically designed to allow technical support teams to diagnose and resolve customer problems online, making them as efficient and effective when working remotely as they are on-site.
There's no time to waste
With so much at stake, you can't afford to be left behind. Dealing with tight budgets and resources makes it hard enough to keep your business moving forward, so you don't let inefficient communication and support hold you back. Our comprehensive services, reliable platforms and proven support are exactly what you need to streamline processes, collaborate with teams anywhere in the world, reach disperse audiences and improve customer satisfaction.
Technology Features and Services
We offer more services and features to help keep you connected to the people you need to get your job done. Our audio, web and video conferencing services make it easy for you meet with anyone, no matter where they are in the world.
Everyday Meetings
For daily communication and meetings with internal teams, vendors and partners, we offer easy-to-use conferencing tools to help you get things done quickly.
- Reservationless-Plus® - meet with clients, product managers or your sales team at a scheduled time or at the drop of a hat through a secure passcode.
- ITFS (International Toll-Free Service) - provide convenient, toll-free access to your US-based conference calls for employees and colleagues located internationally. The ITFS phone number uses the originating country's national numbering format, which means the toll-free number will vary by country. Your ITFS participants will have the exact same call experience as those dialing into your call from within the U.S.
- Conference Visuals - host interactive, collaborative meetings by showing presentations, software and web sites.
- Meeting Visuals - use the Internet to share a PowerPoint® presentation, demonstrate software or show web site navigation.
- Streaming - reach hundreds or even thousands of participants through a live or archived, streamed broadcast message that can be accessed through the web. All your participants need is a PC with speakers, an Internet connection and a free streaming media player such as Windows Media® or RealPlayer®.
High-Profile Events
When hosting large-scale company announcements, training sessions and lead generation seminars, we offer more services and features to help you reach a world-wide audience.
- Registration Services - invite customers, prospects, analysts and media to register for your product launch call using phone, fax, email or the Internet and then receive weekly reports of your conference registrants.
- Reminder Calls - ensure a strong event turn-out by giving registrants a reminder call, fax or email 24-48 hours in advance of your scheduled conference.
- Operator Assisted - get added professionalism and features with assistance from our expert audio conferencing operators. They can help you manage the call as participants join and will be with you every step of the way.
- TrainingCenter, powered by WebEx - deliver live, interactive training sessions. Share presentations, software and web sites, test and poll your participants and hold breakout sessions.
- EventCenter™, powered by WebEx - get everything you need to manage your online event, from planning the seminar to conducting the meeting to post-event follow-up.
- EncoreSM - make your event accessible to participants through a digital recording of the call that will be available to those who missed it live or would like to listen again.
- Participant Report - compile an accurate post-call follow-up or lead list after your event by receiving a summary report that details information you choose to collect from your conference attendees including their names, line times, phone numbers and up to four additional pieces of information you specify.
- Voice Broadcast - send a phone message, up to 45 seconds in length and recorded in your own voice, to your product development team, employees or clients. Notify recipients of pertinent details and/or instructions informing them of product release call information to increase attendance. The broadcast can be sent using rush delivery within fifteen minutes of its preparation.
- Email Broadcast - deliver product launch information via email simultaneously to any number of employees, clients or the media conveying information that will inform them of when and where your new product will hit the market. Email Broadcast supports both text and HTML formats and your recipient list can be uploaded in advance.
- Fax Broadcast - send new product announcements to anyone via fax. Relay pertinent agenda and conference information to participants before your conference or use as a follow-up by faxing information after its conclusion.
Extra Support from the Experts
If you're short on time and resources or just want some extra assistance to make sure your event is flawless, our expert event services team helps you plan, conduct and wrap-up your seminar so you can focus on your message. From recommending appropriate features and conducting rehearsals to monitoring the live event and gathering report information, our dedicated specialists work with you, ensuring a more professional and successful seminar.
Customer Support
We offer tools specifically designed to allow technical support teams to diagnose and resolve customer problems online.
- SupportCenter, powered by WebEx - allow technical support teams to diagnose and resolve customer problems online. It has all the tools to make these teams as efficient and effective when working remotely as if they were on-site. Customer files can be transferred for off-line analysis or technicians can run customers' desktops and download patches or updates to their computers.
Crisis Communication
When you've got an emergency, there's no time to waste. Our online tools let you quickly notify internal and external teams so everyone knows what's going on.
- CrisisConnect Online - take control of all your critical communication broadcasts online. Send email, text and voice mail broadcasts when there are outages, maintenance windows or other technical issues to your leadership team, employees or customers on-the-fly from any phone or through the CrisisConnect Online web-based interface using text-to-speech recognition technologies. Broadcasts can be sent to multiple phone numbers stored for recipients. Real-time, online reports show who has received the message and who still needs to be contacted.