Connectivity Issues
I am trying to join a conference but I do not see one or more of the Discussion Area, the Participants List or the shared applications
Sometimes web browsers can encounter resource problems running Java applets. Try closing down all your browser windows and restarting your browser to fix this.
My workspace window keeps reloading and saying there was a problem connecting to the conference
The conference may have just closed down as you were trying to join it. Try closing all your browser windows and then connecting to the conference again.
The client fails to connect to a server behind a web proxy server
If your Sun JVM is earlier than version 1.4.1_03 and the server is behind an ISA2000 proxy configured to require NTLM authentication, the required proxy server authentication dialog will not appear on the browser. If you server is behind such a proxy and your browser uses the Sun JVM, you must upgrade to Sun JVM 1.4.1_03 or later.
My client is ejected from a conference approximately every 7 minutes
This can occur when the client is connected to a server that is behind a Cisco Content Switch proxy. There is an OS patch to the Cisco Content Switch that corrects this problem. The upgrade is to v5.0B63 of the CSS11000 Operational Network Boot available under the maintenance releases section of the WebNS software area for the CSS11000 family of switches. The filename is ap0500063.zip.
I cannot enter the conference by clicking on an invitation URL from Outlook Express
If your e-mail client is Outlook Express, and you receive a conference invitation e-mail, you may find that you cannot get into the conference when you click on the conference URL (in the e-mail). This is because Outlook Express starts Internet Explorer in a mode where Java is not available.
To overcome this, start up a new Internet Explorer session and paste the conference invitation URL into the address bar.
I can join a meeting, but the discussion and workspace windows do not appear (I am running Norton Personal Firewall)
When joining a meeting from a client running the Norton Personal Firewall with the default configuration, it is possible to join a meeting but the discussion and workspace windows are not displayed. Clicking on the view discussion window or view workspace window links on the main browser window has no effect.
This problem occurs because, by default, Norton Personal Firewall blocks all popup windows.
To turn popup blocking off bring up the Norton Personal Firewall control centre and do the following.
- Select Norton Personal Firewall on the left panel
- Select Ad Blocking at the bottom of the middle panel
- Select Configure at the bottom of the right panel
- Uncheck the check box for Turn on Popup Window Blocking
- Press OK.
This has now disabled the blocking of popup windows and will allow the SpeakSpace Web Conferencing client to function correctly.
When clicking on an e-mail invitation URL the browser tries to join the wrong conference
You may be using a password manager, such as the one that comes with Netscape, or the Google toolbar. If so, and you have clicked on an invitation e-mail, then the password manager has over-written your login credentials with those it has remembered from a previous login.
You can type in the login details manually by copying them out of your e-mail. Alternatively, turn off the password manager for your SpeakSpace Web Conferencing login site, and then click on the invitation link again.
I get an error message when joining a conference
The possible error messages are explained as follows.
Conference reference or Security Code not recognized. Please try again.
You must obtain a conference reference and security code from your service provider before you can use SpeakSpace Web Conferencing.
You may be using a password manager, such as the one that comes with Netscape, or the Google toolbar. If so, and you have clicked on an invitation e-mail, then the password manager has over-written your login credentials with those it has remembered from a previous login. See the previous question above.
That conference has not yet started. Please try again soon.
The conference owner has not yet started the conference. Try again in a few minutes. You may want to phone the person who invited you to the conference to check they haven't forgotten.
That conference has already finished.
The conference was scheduled for a fixed period of time and has already ended.
Your conferencing service provider has exceeded the number of clients that may be connected to conferences concurrently.
Please contact your provider. You may be able to join a conference if you try again later.
The system is too busy right now
The system can only support a certain number of clients at any one time. Contact your service provider and suggest that they add more lines.
Unknown login error (n). Please try again.
Try again. If the problem persists then contact your conferencing service provider.
If you are using SpeakSpace Web Conferencing together with audio conferencing then you may see these additional messages.
A data conference has not been set up for this audio conference.
To use data conferencing you must select the data conference option when you schedule your audio conference.
The conference has not yet started. Please try later.
The audio conference is scheduled for a later time. You cannot join a data conference outside the time period of a scheduled conference.
The conference has already finished.
The audio conference has already ended. You cannot join a data conference outside the time period of a scheduled conference.
I am unable to do anything in a conference except send chat messages
You have joined the conference as an Attendee. If you have been invited to join as a Presenter, make sure you have entered the Presenter Security Code.
My chat output panel goes gray, and client inputs become inactive, then activity is restored
The client is undergoing a silent reconnection to the server because of a network problem. After a silent reconnection, the client loses control of shared applications, and the current annotation color may change. You can regain control of shared applications and change your annotation color in the usual way.
Back to top of page