SupportCenter™ powered by WebEx™
Let your technical support team diagnose and resolve customer problems online. It has all the tools to make them as efficient and effective when working remotely as they would be on-site. Customer files can be transferred for off-line analysis or technicians can actually run customers' desktops and download patches or updates to their computers.
Improve customer satisfaction with WebEx
Provide quick support and increase resolve issues for your customers the first time they call. Use Cisco WebEx technology to fix remote problems in real time. Skip the frustrating back-and-forth of talking customers through solutions by phone. And save the time and expense of onsite support calls. You’ll increase both productivity and customer satisfaction.
- View and control remote desktops securely to resolve problems.
- Transfer security patches and updates to keep systems current.
- Connect instantly through firewalls - no need for customers to install software.
Provide prompt, accurate customer support
If supporting customers is just one part of your job, you can conduct simple support sessions with WebEx Meeting Center. Also use it for general meetings, sales presentations, and more.
If you’re a customer service representative conducting multiple and intense support sessions, you’ll find the advanced functionality you need in WebEx Remote Support.
Need to keep up with unattended customer computers, servers, and point-of-service? Install patches and updates using WebEx Remote Access from anywhere - no onsite service visits required.
Which WebEx solution is right for you?
Still not sure which option is right for you? Our solutions specialists are available to answer your questions and help you select the solution that matches your needs.
Contact us now or call 866-257-1425 to learn more.
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